Responsible Gaming

At speedau-pokies.net, we are committed to providing a safe, fair, and enjoyable online entertainment environment for adults in Australia. Gambling should always be a form of recreation, not a way to make money.

We strongly emphasize the following principles:

Gambling is for entertainment purposes only.
Gambling is not a reliable source of income.
Gambling must never be used as a way to pay bills or recover debts.

Most players enjoy gambling responsibly. However, for some individuals, gambling can become harmful and lead to serious financial, emotional, and social consequences. This Responsible Gaming Policy explains the tools, processes, and support options we provide to help you stay in control, as well as how we work to protect vulnerable players and minors.

If at any point you feel your gambling is getting out of control, we urge you to act immediately by using our responsible gaming tools and/or seeking professional support.

For any questions or assistance, please contact us at [email protected].

Playing Responsibly

To reduce the risk of gambling-related harm, we recommend that you:

Treat gambling as paid entertainment, not as a way to earn money.
Only gamble with money you can afford to lose.
Set time and money limits before you start playing and stick to them.
Never chase your losses.
Avoid gambling when you are under stress, under the influence, or trying to solve financial problems.
Keep track of your spending and gaming sessions regularly.
Balance gambling with other hobbies and social activities.

If you notice any of the warning signs, such as spending more than intended, lying about gambling, or gambling with money meant for essentials, you may be at risk. Please consider using our Personal Limits, Cooling-Off, or Self-Exclusion options and seeking external professional help.

Personal Limits Feature

To support responsible play, speedau-pokies.net offers a range of tools within your account that allow you to control how much time and money you spend.

All players can access a dedicated “Personal Limits” section within their user account. From there, you can set, adjust, or remove various limits on deposits, losses, wagering, and breaks.

How Personal Limits Work

Limits are configurable on a daily, weekly, or monthly basis.
You can reduce (tighten) your limits at any time, and such decreases take effect immediately.
Any increase (loosening) of existing limits will only be implemented after a mandatory cooling-off period.

This delay is in place to prevent impulsive changes driven by short-term emotions or losses.

If you need assistance setting up or modifying your limits, please contact [email protected].

Types of Limits

Deposit Limit

A Deposit Limit allows you to control how much money you can deposit into your account over a selected period (daily, weekly, or monthly).

Once you reach your limit, you will not be able to make additional deposits until that period resets.
Lowering your deposit limit takes effect immediately.
Raising your deposit limit will only be applied after a defined cooling-off period.

Loss Limit

A Loss Limit allows you to cap how much money you can lose over a specified time frame. The loss limit is calculated based on your initial deposits, not on your winnings.

When the loss limit is reached, you will be prevented from placing further bets until the period resets.
Decreasing your loss limit is implemented immediately; increasing it becomes active only after a mandatory delay.

Wager Limit

A Wager Limit lets you control the total amount you can stake (bet) within a specified period, regardless of outcomes.

Once the wagering total reaches your limit, you will be unable to place additional bets until the limit resets.
Reducing your wager limit is applied immediately; raising it is subject to a cooling-off delay.

Cooling-Off Limit (Short-Term Breaks)

A Cooling-Off Limit allows you to take a temporary break from gambling for a defined period (from 1 day up to 6 months).

During this period, you cannot place bets or make deposits.
You retain access to your account for withdrawals.
You will not receive marketing communications for the duration of the break.

Once activated, a cooling-off period cannot be cancelled and will only be lifted after the selected period has expired.

Self-Exclusion Limit (Formal Self-Exclusion)

If you feel you may have a serious gambling problem, we strongly recommend using our Self-Exclusion option. This is a formal, longer-term block (e.g., 6 months, 1 year, or longer).

Your account will be disabled for gambling.
You will not be allowed to deposit or wager.
You will be excluded from marketing communications.
You may still log in to withdraw remaining funds, depending on system configuration.

In many cases, self-exclusion cannot be reversed before the selected period ends. Reactivation after the period expires may require additional checks and a cooling-off period.

Self-Exclusion by Request (Manual Blocking via Support)

You can also request self-exclusion or account blocking directly through our support team by emailing [email protected]. Please state if you want a definite or indefinite period.

Handling of Remaining Funds

When a self-exclusion by request is activated, any real-money balance remaining in your account will generally be made available for withdrawal, provided standard verification (KYC) conditions are met.

External Help & Support

We encourage any player who feels their gambling is problematic to seek independent professional support:

Protection of Minors

speedau-pokies.net strictly prohibits access to our services by anyone under the age of 18 years.

Age Verification (KYC)

We conduct identity verification checks to prevent underage gambling. If we discover an account has been used by a minor, the account will be closed immediately and winnings may be forfeited.

Advice for Parents and Guardians

If you share a device with minors, we recommend you never leave your account logged in, do not share passwords, and use parental control software such as Net Nanny ([https://www.netnanny.com](https://www.netnanny.com)) or CyberPatrol.

Our Ongoing Commitment

speedau-pokies.net is dedicated to improving our responsible gaming measures. We may review and amend this policy periodically to enhance player protection and reflect changes in legislation.

Contact

If you have questions about our concept of responsible gaming, your limits, or a block, please contact our support team: [email protected]. We treat all inquiries regarding player protection with the utmost sensitivity.