Speedau Pokies

Privacy Policy

Last updated: February 12, 2026

This Privacy Policy explains how speedau-pokies.net (“we”, “us”, “our”, or the “Website”) collects, uses, discloses, and protects your personal data when you use our website and related services.

speedau-pokies.net acts as a data controller in relation to the personal data processed in connection with your use of our gambling information and related services. As a data controller, we have legal obligations under applicable data protection laws, including the EU GDPR, the UK GDPR, and applicable Australian privacy and gambling-related regulations.

By registering an account, using our services, or otherwise providing your personal information, you acknowledge that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described herein, where such consent is required by law.

If you do not agree with this Privacy Policy, you should not use the Website or provide your personal data to us.

For any privacy-related questions, you can contact us at: [email protected].

Information We Collect

We collect and process different categories of personal data depending on how you use our Website and services.

Identification and Contact Details

  • Full name
  • Date of birth
  • Residential address and country of residence
  • Email address
  • Telephone number or mobile number
  • Username and password or other login credentials

Account and Transaction Information

  • Account registration details
  • Betting, gaming or gameplay-related history where applicable
  • Deposit and withdrawal history
  • Account balances and bonus history
  • Responsible gambling tools and limits you set

Please note that we do not typically store full credit card numbers; these are usually handled by secure third-party payment processors. We may receive limited information (e.g., last four digits, transaction status) for compliance purposes.

Correspondence and Communication Records

  • Records of emails, messages, or chat conversations with support
  • Internal notes related to queries or complaints
  • Feedback or survey responses

Verification and KYC Data

To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements, we may process:

  • Government-issued identification documents (e.g., passport, ID card)
  • Proof of address documents (e.g., utility bill, bank statement)
  • Results of checks against sanctions and PEP lists

Technical and Usage Data

  • IP address and approximate geolocation
  • Device information (OS, browser type, language settings)
  • Log data (access times, pages viewed, referring URL)
  • Session identifiers and cookie data

Marketing and Preference Data

  • Your marketing preferences
  • Data about responses to marketing messages (e.g., email opens)
  • Participation in promotions or loyalty programs

How We Use Your Information

We process your personal data for the following purposes and on the following legal bases:

Provision of Services and Contract Performance

Purpose: To create and manage your account, provide access to tools and gaming services, and manage financial transactions.

Legal basis: Performance of a contract.

Legal and Regulatory Compliance

Purpose: To verify identity/age, comply with AML/CTF and responsible gambling obligations, and cooperate with authorities.

Legal basis: Compliance with legal obligations.

Security and Fraud Prevention

Purpose: To secure your account, monitor for unauthorized activity, and protect the integrity of our services.

Legal basis: Legitimate interests and legal obligations.

Customer Support and Service Improvement

Purpose: To respond to queries, improve Website performance, and analyze usage patterns.

Legal basis: Legitimate interests and performance of a contract.

Research, Analytics and Reporting

Purpose: To generate statistical reports and develop new features.

Legal basis: Legitimate interests and, where required, consent.

Marketing Communications

Purpose: To send promotional offers and newsletters tailored to your preferences.

Legal basis: Your consent where required or legitimate interests where permitted.

Marketing Communication

If you have opted in, we may use your contact details to send promotional offers, newsletters, and updates about new features. You may withdraw your consent or opt out at any time by:

  • Clicking the “unsubscribe” link in any marketing email
  • Contacting us at [email protected]

Opting out will not affect service-related communications such as account notifications or security alerts.

Obtaining Personal Information

We collect personal information from the following sources:

  • Directly from you (registration, forms, support contact)
  • Automatically from your device (cookies, log files)
  • Third-party providers (payment providers, KYC services, marketing partners)
  • Public and official sources (sanctions and PEP lists)

Data Recipients

Your personal data is accessible only to those with a legitimate need-to-know, including:

  • Internal teams: Customer support, compliance, IT, and senior management
  • External recipients: Payment processors, KYC service providers, software providers, and regulatory or law enforcement bodies

Releasing Data to Third Parties

We will not sell your personal data. We may disclose data for legal obligations, payment processing, providing integrated services (Game Providers), or in the event of a business transfer (merger/sale).

Data Retention

We keep your data only as long as necessary. AML and KYC-related data is typically retained for a minimum of 5 years after the relationship ends. Account data is kept while the account is active and for a reasonable period thereafter for legal purposes. Once expired, data is securely deleted or anonymized.

Security of Your Data

We implement technical and organizational measures including encryption (HTTPS/TLS), access controls, and firewalls. You are responsible for keeping your credentials confidential and notifying us of any unauthorized use.

Your Rights & Contacting Us

Depending on your location, you may have the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure (subject to legal retention periods)
  • Right to restriction of processing
  • Right to data portability
  • Right to object (including direct marketing)
  • Right to withdraw consent

To exercise these rights, email: [email protected].

You also have the right to lodge a complaint with authorities such as the OAIC (Australia), ICO (UK), or your local EU/EEA supervisory authority.

If you have any questions, please contact us at [email protected].